Privacy statement

Notes on Data Protection

§ 1 Information on the Collection of Personal Data

(1) The following provides information on the collection of personal data when using our website. Personal data means all data that can be related to you personally, e.g. name, address, email address, IP address, and user behavior.

(2) The controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:

Rundfunk-Orchester und -Chöre (gemeinnützige) GmbH Berlin
Charlottenstraße 56
10117 Berlin
Fon 030 202987-410
Fax 030 202987-419
info@roc-berlin.de

You can reach our Data Protection Officer at Datenschutz@roc-berlin.de or by post using the address above, with the addition “Der Datenschutzbeauftragte” (Data Protection Officer).

(3) When you contact us by email or via a contact form, the data you provide (your email address, and if applicable, your name and telephone number) will be stored by us in order to respond to your inquiry. The data collected in this context will be deleted once storage is no longer necessary, or processing will be restricted if statutory retention obligations apply.

(4) If we make use of commissioned service providers for individual functions of our offering, or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. In doing so, we will also specify the criteria for the duration of storage.

§ 2 Your Rights

(1) With regard to your personal data, you have the following rights vis-à-vis us:

Right of access
Right to rectification or erasure
Right to restriction of processing
Right to object to processing
Right to data portability

(2) You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.

§ 3 Collection of Personal Data When Visiting Our Website

(1) If you use the website purely for information purposes, i.e. without registering or otherwise transmitting information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure stability and security (legal basis: Art. 6 (1) sentence 1 lit. f GDPR):

IP address
Date and time of request
Time zone difference from UTC
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred
Referring website
Browser type
Operating system and interface
Language and version of browser software

(2) In addition to the above-mentioned data, cookies are stored on your computer when using our website. Cookies are small text files that are stored on your hard drive, assigned to the browser you are using, and which provide certain information to the party setting the cookie (in this case, us). Cookies cannot execute programs or transmit viruses to your computer. They serve to make the website overall more user-friendly and effective.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

Transient cookies (see b)
Persistent cookies (see c)

b) Transient cookies are automatically deleted when you close the browser. This includes session cookies in particular. These store a so-called session ID, with which various requests from your browser can be assigned to the same session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.

c) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete cookies at any time in your browser’s security settings.

d) You can configure your browser settings according to your preferences and, for example, refuse acceptance of third-party cookies or all cookies. Please note that you may not be able to use all the functions of this website.

§ 4 Additional Functions and Services on Our Website

(1) In addition to purely informational use of our website, we offer various services that you may use if interested. To do so, you will usually need to provide further personal data, which we use to perform the service in question and for which the principles of data processing set out above apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions, and are regularly monitored.

(3) Furthermore, we may disclose your personal data to third parties if we offer participation in promotions, competitions, contracts, or similar services jointly with partners. You will receive more detailed information when you provide your personal data or in the service description below.

(4) If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the service description.

§ 5 Objection to or Withdrawal of Consent for the Processing of Your Data

(1) If you have given consent to the processing of your data, you may withdraw it at any time. Such a withdrawal affects the lawfulness of the processing of your personal data after you have declared it to us.

(2) Where we base the processing of your personal data on the balancing of interests, you may object to the processing. This is the case if the processing is not strictly necessary for fulfilling a contract with you, which we indicate in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data in the way we have done. In the event of a justified objection, we will review the situation and either stop or adjust the data processing, or demonstrate our compelling legitimate grounds on the basis of which we will continue processing.

(3) Of course, you may object at any time to the processing of your personal data for purposes of advertising and data analysis. You can notify us of your objection to advertising using the following contact details: info@roc-berlin.de.

Special Uses of the Website

Webshop

(1) For ticket sales, we use the external service provider:

CTS EVENTIM AG & Co. KGaA
Contrescarpe 75 A
28195 Bremen
Email: kundenservice@eventim.de
www.eventim.de

as a processor in accordance with Art. 28 GDPR. A corresponding data processing agreement is in place.

(2) If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we require to process your order. Mandatory information necessary for contract execution is marked separately; additional details are voluntary. The data you provide will be processed to handle your order. For this purpose, we may forward your payment details to our bank. The legal basis for this is Art. 6(1)(1)(b) GDPR. We may also process the data you provide to inform you about other interesting products from our portfolio or to send you emails with technical or organizational information.

(3) Due to commercial and tax law requirements, we are obliged to store your address, payment, and order data for a period of ten years. After five years, however, processing will be restricted, meaning your data will only be used to comply with legal obligations.

(4) To prevent unauthorized access by third parties to your personal data, especially financial data, the order process is encrypted using TLS technology.

(1) With your consent, you can subscribe to our newsletter, in which we inform you about our current and interesting offers. The goods and services advertised are specified in the declaration of consent.

(2) We use the so-called double opt-in procedure for newsletter registration. This means that after your registration, we send an email to the specified email address, in which we ask you to confirm that you wish to receive the respective newsletter. We store the email addresses, IP addresses, and the times of registration and, if applicable, confirmation. The purpose of this procedure is to verify your registration and, if necessary, to clarify any potential misuse of your personal data.

(3) The only mandatory information for receiving the newsletter is your email address. After your confirmation, we will store your email address for the purpose of sending you the newsletter. The legal basis is Art. 6(1)(1)(a) GDPR.

(4) You may revoke your consent to receive the newsletter at any time and unsubscribe. You can revoke by clicking the link provided in every newsletter email, by emailing newsletter@rundfunkchor-berlin.de or by sending a message to the contact details provided in our imprint.

(5) Please note that when you open the newsletter, images are loaded from our web server. The associated data is used exclusively for reach measurement (number of opened newsletters) and is collected only in a pseudonymized form. There is no linkage to your personal data. Such analysis is not possible if your email program is set to block images by default. In this case, the newsletter will not be displayed in full, and you may not be able to use all functions. If you manually allow images to be displayed, the analysis described above will take place.

Web Analytics

Use of Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). A data processing agreement with Google Analytics is in place. Google Analytics uses “cookies,” text files stored on your computer that enable analysis of your website usage. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the website operator, Google will use this information to evaluate your website use, to compile reports on website activity, and to provide other services relating to website and internet usage.

(2) The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.

(3) You may refuse the storage of cookies or prevent it through a corresponding setting of your browser software. Furthermore, you can prevent Google’s collection of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This ensures IP addresses are processed in a shortened form and cannot be linked to individuals. If personal reference arises from the collected data, this is immediately excluded, and the personal data is promptly deleted.

(5) We use Google Signals. This enables Google Analytics to collect additional information about users who have enabled personalized ads (interests and demographic data) and to deliver ads to these users in cross-device remarketing campaigns.

(6) We use Google Analytics to analyze the use of our website regularly and improve it. The statistics obtained help us improve our offer and make it more interesting for you as a user. In the exceptional cases where personal data is transferred to the USA, Google is certified under the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for using Google Analytics is Art. 6(1)(1)(f) GDPR.

Information on the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
Privacy Policy & Terms of Use: https://policies.google.com/privacy?hl=en.

(8) This website also uses Google Analytics for cross-device analysis of visitor flows, carried out via a user ID. You can disable the cross-device analysis of your usage in your customer account under “Personal Data & Privacy,” “My Personal Data.”

(9) You can prevent Google Analytics from collecting your data by clicking the following link. An opt-out cookie will be set, preventing data collection during future visits to this website: Disable Google Analytics.
More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Google Analytics Remarketing

Our websites use Google Analytics Remarketing in combination with the cross-device functions of Google Ads and Google DoubleClick. Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function enables the remarketing target groups created with Google Analytics to be linked to the cross-device functions of Google Ads and Google DoubleClick. In this way, interest-based, personalized advertising messages adapted to you depending on your previous usage and browsing behavior on one device (e.g., smartphone) can also be displayed on another of your devices (e.g., tablet or PC).

If you have given corresponding consent, Google links your web and app browsing history with your Google account. This enables the same personalized advertising messages to be displayed on every device on which you sign in with your Google account.

To support this feature, Google Analytics collects Google-authenticated IDs of users, which are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.

You can permanently opt out of cross-device remarketing/targeting by disabling personalized advertising in your Google account: https://adssettings.google.com/authenticated?hl=en

The aggregation of data collected in your Google account is based solely on your consent, which you may grant or revoke at Google (Art. 6(1)(a) GDPR). For data collection processes not merged into your Google account (e.g., because you don’t have a Google account or have objected to the merging), the data collection is based on Art. 6(1)(f) GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in Google’s privacy policy: https://www.google.com/policies/technologies/ads/.

Google Ads and Google Conversion Tracking

This website uses Google Ads, an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

As part of Google Ads, we use conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is set. Cookies are small text files stored on the user’s computer by the browser. These cookies expire after 30 days and are not used for personal identification. If a user visits certain pages of this website and the cookie has not expired, Google and we can recognize that the user clicked on the ad and was redirected to that page.

Each Google Ads customer receives a different cookie. The cookies cannot be tracked across the websites of Ads customers. The information collected using conversion cookies is used to create conversion statistics for Ads customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. They do not receive information that personally identifies users.

If you do not wish to participate in tracking, you can opt out by disabling the Google Conversion Tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of “conversion cookies” is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

More information on Google Ads and Google Conversion Tracking can be found in Google’s privacy policy: https://policies.google.com/privacy?gl=de&hl=en.

You can configure your browser to notify you when cookies are being set and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to enable automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Facebook Custom Audiences

(1) This website also uses the remarketing function “Custom Audiences” of Facebook Inc. (“Facebook”). This allows users of the website to be shown interest-based advertisements (“Facebook Ads”) when visiting the social network Facebook or other websites that also use this method. Our aim is to show you advertising that is of interest to you and to make our website more attractive.

(2) Due to the marketing tools used, your browser automatically establishes a direct connection to Facebook’s servers. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have visited the relevant page of our website or clicked on one of our ads. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or are not logged in, there is still a possibility that the provider will learn and store your IP address and other identifiers.

(3) You can deactivate the “Facebook Custom Audiences” function for logged-in users here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

(4) The legal basis for processing your data is Art. 6(1)(1)(f) GDPR. For more information on data processing by Facebook, please visit: https://www.facebook.com/about/privacy.

Facebook Pixel

Our website uses the visitor action pixel provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), for conversion measurement.

This enables us to track the behavior of users after they have been redirected to the provider’s website by clicking on a Facebook ad. This allows us to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and to optimize future advertising campaigns.

The collected data is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, which makes a connection to the respective user profile possible and allows Facebook to use the data for its own advertising purposes in accordance with the Facebook Data Policy. This enables Facebook to display ads on Facebook pages and outside of Facebook. We as the site operator have no influence on this use of the data.

Further information on the protection of your privacy can be found in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.

You can also disable the “Custom Audiences” remarketing function in your ad settings under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do so. If you do not have a Facebook account, you can deactivate user-based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Plugins and Tools

Google Maps

This website uses the Google Maps service via an API. Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps features, your IP address needs to be stored. This information is usually transmitted to a Google server in the USA and stored there. The provider of this website has no influence on this data transmission.

The use of Google Maps is in the interest of presenting our online offerings in an appealing way and to make it easy to locate the places we indicate on the website. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR.

More information on the handling of user data can be found in Google’s privacy policy: https://www.google.de/intl/en/policies/privacy/.

Embedding YouTube Videos

(1) We have integrated YouTube videos into our online offering, which are stored at https://www.youtube.com and can be played directly from our website. All of them are embedded in “enhanced privacy mode,” which means that no data about you as a user is transmitted to YouTube if you do not play the videos. Only when you play the videos, the data mentioned in paragraph 2 are transmitted. We have no influence on this data transfer.

(2) By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned in § 3 of this statement is transmitted. This occurs regardless of whether YouTube provides a user account through which you are logged in, or whether no user account exists. If you are logged into Google, your data will be directly assigned to your account. If you do not wish the association with your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and uses them for purposes of advertising, market research, and/or demand-oriented design of its website. Such an evaluation takes place (even for users not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; to exercise this right, you must contact YouTube.

(3) Further information on the purpose and scope of data collection and its processing by YouTube can be found in the privacy policy. There you will also find further information about your rights and setting options to protect your privacy: https://policies.google.com/privacy?hl=en. Google also processes your personal data in the USA and is certified under the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.

Embedding Vimeo Videos

(1) We have integrated Vimeo videos into our online offering. The video portal is operated by Vimeo LLC, 555 West 18th Street, New York, New York 10011, USA. Website: https://vimeo.com. Using a plugin, we can display video content directly on our website. Certain data may be transmitted to Vimeo in the process.

(2) When you access a page on our website that contains an embedded Vimeo video, your browser establishes a connection to Vimeo’s servers. This results in data transfer. These data are collected, stored, and processed on Vimeo servers. In addition, the data mentioned in § 3 of this statement is transmitted. Vimeo may track and store these actions using cookies and similar technologies. If you are logged in as a registered member of Vimeo, additional data may be collected, as more cookies may already be stored in your browser. Furthermore, your actions on our website may be directly linked to your Vimeo account. To prevent this, you must log out of Vimeo while browsing our website. Registered Vimeo members can also manage the cookies used in their Vimeo account settings. You can also manage cookies in your browser at any time according to your preferences.

(3) Further information on the purpose and scope of data collection and processing by Vimeo can be found in Vimeo’s privacy policy: https://vimeo.com/privacy. More information about Vimeo’s use of cookies can be found at https://vimeo.com/cookie_policy. Vimeo is an active participant in the EU-U.S. Privacy Shield Framework, which ensures secure transfer of personal data. More information is available at: https://www.privacyshield.gov/participant?id=a2zt00000008V77AAE&status=Active.

Notice

This privacy policy is subject to regular changes.